When you contact Avast Support to report that Avast Antivirus failed to install on your PC, you may be requested to provide a setup log file for further analysis. You can access the setup log from the Avast Setup wizard when you are notified of the error, then copy it to Notepad and save it as a text file to send to Avast support so they can. Open the Avast Security user interface using one of the following methods: Click the Avast.
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Avast has been one of the most controversial antiviruses almost since its launch. On the one hand, it helps to detect threats and notify you when malware attacks your OS. On the other hand, antiviruses like Avast are often conflicting with one another and other apps. That can be the reason why some users want to remove this software from their computers.
When you contact Avast Support to report that Avast Antivirus failed to install on your PC, you may be requested to provide a setup log file for further analysis. You can access the setup log from the Avast Setup wizard when you are notified of the error, then copy it to Notepad and save it as a text file to send to Avast support so they can. Most Avast users recently witnessed the following error: 'Avast scan failed.' This guide will definitely help you to solve the problem in a few minutes. Moreover, here, you'll find a guide on how to adjust its work correctly.
So, today, we’re going to talk about Avast Security and ways of removing it from your Mac completely.
What is Avast Security?
Avast Security is the all-in-one security tool for both PC and Mac computers. Avast combines threat-detection tools and password management utilities that are meant to ensure the safety of your device and prevent it from being infected with malware.
Although, many users claim that Avast proved useful over the years, now more and more people get frustrated by its extremely slow performance, excessive resource consumption, and numerous pop-ups during the day. The malware detection abilities of this antivirus don’t seem to overweight all the issues users come upon while utilizing Avast. So, if you are among those who can’t uninstall Avast but want to stop using this antivirus, we can help you with that.
How to remove Avast from your Mac?
There are so many antiviruses to choose from, so you may find yourself considering switching to other anti-malware options. Avast, on the other hand, doesn’t prevent or by any means make it difficult to delete the antivirus. There are no Avast uninstall utility for Mac, but we will show you the easy way of removing this antivirus. Follow the instructions to remove the Avast Security entirely from your Mac:
- Open Avast.
- Click Avast in the menu bar in the top left of your Mac.
- Select Uninstall Avast Security.
- In the window that appears, click Uninstall.
- You will be required to enter your username and password to confirm the action.
- Click Quit to complete uninstallation.
Now you won’t receive any annoying notifications from Avast on your Mac. But, one of the issues that you may come across soon is the remaining Avast files.
Removing Avast from your Mac, you are leaving it vulnerable to threats. Consider using another software like CleanMyMac X, which both monitors your Mac for malware and lets you manage your data easily.
Delete leftover data
The thing is when you uninstall Avast from your Mac, you only remove the actual app. Although, you don’t, at the same time, delete the files and data the app generated on your Mac. You can explore these routes to find and delete all leftover files associated with Avast Security:
~/Library/ApplicationSupport/AvastHUB
~/Library/Caches/com.avast.AAFM
~/Library/LaunchAgents/com.avast.home.userpront.plist
It’s easy to locate these files on your Mac and remove them to free up some space. But, if you don’t want to look for leftover data manually, we have even more simple method to remove both Avast and the associated data altogether.
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How to remove Avast and the associated data all at once?
To delete Avast and its remaining files from your Mac once and forever, we recommend using CleanMyMac X. It is an ultimate cleaning tool for macOS that can help you optimize the performance of your machine and clean it of old and large files. Here’s how to uninstall Avast Antivirus and remove its leftover data with Clean My Mac X:
- Download your free version of CleanMyMac X here.
- Install and launch the application.
- Select the Uninstaller module from the list of features on the left.
- Find Avast in the list of apps and check the box next to it
- Click Uninstall to let CleanMyMac X remove the app.
- CleanMyMac X will then remove Avast from your Mac.
There are, of course, some remaining data left on your Mac. To remove it, check the Leftovers tab in the Uninstaller module. Here, select the leftover files and click Clean to let the app erase the unnecessary data from your Mac.
Due to the fact that Avast runs in a background mode, CleanMyMac X may request you to quit the application before deleting it. Open Activity Monitor to terminate all Avast processes and successfully remove the app from your Mac.
If you aren’t satisfied with Avast Security anymore, you can simply delete it and its remaining data. You can either uninstall Avast from its menu and then remove the leftover data from the Library. Or you can use CleanMyMac X to clean your Mac of Avast and associated data in one go.
We can create a Support Tool log from a device even when Bitdefender installation failed. The Support Log usually contains information about the reason of a failed installation. We will then be able to recommend the proper measures of troubleshooting.
First let’s prepare the machine for the Bitdefender installation, by removing all traces from the previous failed installation attempts:
- Download the Bitdefender BEST removal tool and save it on the device:
- Open CMD with Admin privileges.
- Go to the location of the tool using the command CD followed by the path to the file
- Type the name of the file, usually it should be BEST_uninstallTool.exe /bdparams /bruteForce and press Enter. If you have an uninstall password set, use the command BEST_uninstallTool.exe /bdparams /password=followed by the password that was set then hit Enter.
- A new window will appear on the screen, please wait until the window will finish the process.
After the removal process, now we install Bitdefender again. I have had only a few cases in the last 5 years, where we had to create a simplified installer: go to Network -> Packages -> Add -> Uncheck all the Modules leaving only the Antimalware -> Save.
Once the package has been saved -> select the package that you just created -> Download -> Choose Windows Kit (32-bits or 64-bits) which will download the full installation kit. The stub installers: “send download link”, “Install on this computer” and “Windows Downloader” will still download the complete package during the install. This creates another opportunity for failure and is the least reliable option, so only use the FULL installer here.
If the installation is successful, then it will be necessary to add back the required modules: go to GravityZone console -> select the device on which Bitdefender was just installed -> Task -> Reconfigure Client -> and in this window select the modules that you want to add to the Endpoint. -> Save.
Let me know if you are able to install Bitdefender successfully. In case you run into issues, please provide us with a fresh Support tool log. By following this link, you will find complete information on how to create the log:
The Support Tool can be downloaded from the Bitdefender Control Center> Help & Support section, or from the following links:
Please run the Support Tool with administrative rights.
Once the process is complete, you will have an archive created on your Desktop, named BDST_XXX. Attach the Support Tool log to your reply or, if the file is too large to email, you may upload it to a file sharing service such as Sendspace.
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If using Sendspace, please do not use their email option with the “To:” and “From:” fields. Instead, use the Upload button and send us the resulting download link.
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We will then analyze the data and get back to you with an update in the shortest time possible.